We are the Authorized Dealer of Tata Play. Webelieve in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
There is no cancellation of orders placed under the Same Day Installation/Delivery category.
No cancellations are entertained for those Connections that are already Booked / Installed by the Technicians.
cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount..
A request for cancellation will be considered only if the request is made with in 24 (Twenty Four) working hours of making the order on the Site.
We have the full right to decide whether an order has been processed or not.
The Customer’s Amount will be refunded within 24 hours from the request of cancellation.. We will process the refund after receipt of the request.
There will be no return in the following cases:-
1. On suspension of a particular Service for a temporary period when requested by a Subscriber.
2. Suspension of Service by the Company: (i) to carry out maintenance or testing; (ii) to safeguard the security and integrity of the Services or for technical purposes; or (iii) if so directed by the government.
There shall be no refund in case of recharge done by third party apps by the customer.
All Terms & Conditions are subjected to change as per guidelines of Tatasky Ltd. New Delhi.
Refund of Account Balance will be made in the following cases:-
1:- Subscriber of Tata Play Limited (formerly known as Tata Sky Limited) (‘Company’) will be eligible to receive a refund of the Account Balance (‘Refund’) as per the terms provided in this Refund Policy.
2:- Subscribers will be eligible to receive a Refund of their Account Balance on deactivation/termination of his/her Subscriber Account (‘Cancellation’). Subscriber may cancel or completely discontinue availing all the Services provided by the Company by contacting the Company. However, Company reserves the right to refuse such deactivation request if the subscription of any of the Service is within the lock-in period or minimum period guarantee which was declared by the Company related to a specific Scheme. In such an instance the Company reserves the right to make the Cancellation request made by the Subscriber, effective from the date on which such lock-in period or minimum period guarantee comes to an end.
There shall be no refund in case of recharge done by third party apps by the customer.
All Terms & Conditions are subjected to change as per guidelines of Tatasky Ltd. New Delhi.
set-top-box.shop respect your privacy and are committed to maintaining it. When you shop on our shopping store, we will ask you to input your information and will collect Personal Information from you such as your name, e-mail address, billing address, shipping address, telephone/ mobile number, product selections, credit card or other payment information and password.
Protecting your privacy: We recognize your right to confidentiality and are committed to protecting your privacy. We do not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge.
Not revealing the privacy: We are also bound to co-operate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
Pricing Information: While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. We cannot confirm the price of the product until you make the order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, set-top-box.shop shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, set-top-box.shop may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and set-top-box.shop will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that set-top-box.shop accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to set-top-box.shop dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. Prices and availability are subject to change without notice.